Privacy Policy

Well-Served Pharmacy Community (“WSPC,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or apply for cooperative membership. By using our website, you agree to the practices described in this Policy.

1. Information We Collect

We collect information you provide directly to us, as well as limited information collected automatically when you interact with our website.

• Information you provide: name, pharmacy name, business address, phone number, email address, primary wholesaler, and any additional details you submit through membership inquiries, contact forms, or member-portal registration.
• Automatically collected information: IP address, browser type, device identifiers, referring URL, pages viewed, and approximate location, collected through cookies and similar technologies.
• Member account information: credentials and activity associated with the WSPC member portal, where applicable.

2. How We Use Your Information

• To evaluate and process membership applications.
• To respond to inquiries and provide member support.
• To administer cooperative benefits, including wholesaler programs, rebates, and partner services.
• To send operational communications, newsletters, and updates about cooperative programs (you may opt out of marketing emails at any time).
• To improve our website, secure our systems, and meet legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only as needed to operate the cooperative and as described below:

• Cooperative partners and wholesalers who deliver contracted programs and benefits to members.
• Service providers that help us run our website, hosting, analytics, email, and security infrastructure under confidentiality obligations.
• Legal and regulatory authorities when required by law, subpoena, or to protect the rights and safety of WSPC, our members, or the public.
• Successors in connection with a merger, acquisition, or reorganization of the cooperative.

4. Cookies and Analytics

We use cookies and similar technologies to remember preferences, keep members signed in, and understand site usage. You can control cookies through your browser settings; disabling cookies may affect certain features of the site. We may use analytics providers (such as privacy-respecting site analytics) to measure aggregate traffic patterns.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Membership records are retained for the duration of the relationship and a reasonable period afterward.

6. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security. Please notify us immediately if you suspect any unauthorized use of your account.

7. Your Choices and Rights

• Access and correction: request a copy of the personal information we hold about you and ask us to correct inaccuracies.
• Deletion: request deletion of personal information, subject to legal and operational retention requirements.
• Marketing preferences: unsubscribe from marketing emails using the link in any message.
• Do Not Track: our site does not respond to browser Do Not Track signals at this time.

8. Children's Privacy

Our services are intended for pharmacy professionals and are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be communicated through the site or by email where appropriate.

10. Contact Us

For questions about this Privacy Policy or our handling of your information, please contact us through the Contact page.