By Frieda Wiley, PharmD, BCGP, RPh, DrugTopics
Did you know that, even though 99% of Americans are reportedly able to read and write to some degree, 21% of Americans can only understand the most basic information?
This means that for many of your patients, simply handing over a sheet of dense safety information or quickly firing off a list of instructions isn’t going to be enough. No matter how you present patients with information, using simple communication techniques can help them understand the important tips you have for them. Here are a few easy tips to help improve your ability to communicate in plain language.
Using simple communication techniques can help your patients understand the important tips you have for them.1. Use an Analogy
2. Explain the Why
3. Take the Makeup Artist’s Approach
4. Make it Kid Friendly
5. Speak in Short Sentences
6. Keep it Simple
7. Be Culturally Sensitive
8. Plain Isn’t Bad